We are seeking a courteous, proactive, and customer-focused Customer Care Executive to join our courier company. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, tracking shipments, and ensuring a high level of customer satisfaction through timely and effective communication. Key Responsibilities: Respond to customer queries via phone, email, and chat in a professional and timely manner. Assist customers with tracking shipments, booking courier pickups, delivery status, and general inquiries. Handle complaints and issues related to lost, delayed, or damaged shipments with empathy and urgency. Coordinate with operations, dispatch, and delivery teams to resolve customer concerns. Maintain accurate records of customer interactions and update internal systems. Follow up with customers to ensure issues are resolved and they are satisfied with the service. Provide information about services, rates, and company policies. Escalate unresolved issues to the appropriate internal departments. Maintain service standards and achieve KPIs such as response time, resolution rate, and customer satisfaction score. Requirements: High School Diploma or equivalent (Bachelor’s degree preferred) Prior experience in customer service, preferably in logistics, courier, or transportation industry Excellent verbal and written communication skills in [local language and/or English] Strong problem-solving and interpersonal skills Proficiency in using CRM systems and basic computer applications (MS Office, email) Ability to multitask and work under pressure in a fast-paced environment Positive attitude and customer-first mindset Preferred Qualifications: Knowledge of courier tracking systems and processes Fluency in multiple languages is an advantage Experience using logistics or dispatch management software

We are seeking a courteous, proactive, and customer-focused Customer Care Executive to join our courier company. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, tracking shipments, and ensuring a high level of customer satisfaction through timely and effective communication. Key Responsibilities: Respond to customer queries via phone, email, and chat in a professional and timely manner. Assist customers with tracking shipments, booking courier pickups, delivery status, and general inquiries. Handle complaints and issues related to lost, delayed, or damaged shipments with empathy and urgency. Coordinate with operations, dispatch, and delivery teams to resolve customer concerns. Maintain accurate records of customer interactions and update internal systems. Follow up with customers to ensure issues are resolved and they are satisfied with the service. Provide information about services, rates, and company policies. Escalate unresolved issues to the appropriate internal departments. Maintain service standards and achieve KPIs such as response time, resolution rate, and customer satisfaction score. Requirements: High School Diploma or equivalent (Bachelor’s degree preferred) Prior experience in customer service, preferably in logistics, courier, or transportation industry Excellent verbal and written communication skills in [local language and/or English] Strong problem-solving and interpersonal skills Proficiency in using CRM systems and basic computer applications (MS Office, email) Ability to multitask and work under pressure in a fast-paced environment Positive attitude and customer-first mindset Preferred Qualifications: Knowledge of courier tracking systems and processes Fluency in multiple languages is an advantage Experience using logistics or dispatch management software

We are seeking a detail-oriented, analytical, and experienced Accountant to join our finance team. The successful candidate will be responsible for maintaining financial records, preparing accurate financial reports, ensuring compliance with regulations, and supporting financial planning and analysis activities. Key Responsibilities: Prepare and examine financial records, statements, and reports for accuracy and compliance. Manage accounts payable and receivable, bank reconciliations, and general ledger entries. Maintain and reconcile balance sheet and profit & loss accounts. Assist in the preparation of monthly, quarterly, and annual financial reports. Support budgeting and forecasting activities. Ensure compliance with all local, state, and federal financial regulations. Coordinate with external auditors during audits and implement audit recommendations. Monitor cash flow and support treasury functions. Implement and maintain internal controls to safeguard company assets. Collaborate with other departments to provide financial insights and reporting. Preferred Qualifications and Requirements: Bachelor’s degree in Accounting, Finance, or related field. Strong understanding of accounting principles and financial reporting. Proficiency in accounting software (e.g., QuickBooks, SAP, Oracle, or similar). Advanced Microsoft Excel skills. Excellent attention to detail and strong analytical skills. Strong organizational and time management abilities. Ability to work independently and as part of a team. Experience in [industry-specific knowledge, e.g., manufacturing, services, non-profit, etc.]. Knowledge of tax preparation and regulatory filings. Familiarity with ERP systems.

We are seeking a courteous, proactive, and customer-focused Customer Care Executive to join our courier company. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, tracking shipments, and ensuring a high level of customer satisfaction through timely and effective communication. Key Responsibilities: Respond to customer queries via phone, email, and chat in a professional and timely manner. Assist customers with tracking shipments, booking courier pickups, delivery status, and general inquiries. Handle complaints and issues related to lost, delayed, or damaged shipments with empathy and urgency. Coordinate with operations, dispatch, and delivery teams to resolve customer concerns. Maintain accurate records of customer interactions and update internal systems. Follow up with customers to ensure issues are resolved and they are satisfied with the service. Provide information about services, rates, and company policies. Escalate unresolved issues to the appropriate internal departments. Maintain service standards and achieve KPIs such as response time, resolution rate, and customer satisfaction score. Requirements: High School Diploma or equivalent (Bachelor’s degree preferred) Prior experience in customer service, preferably in logistics, courier, or transportation industry Excellent verbal and written communication skills in [local language and/or English] Strong problem-solving and interpersonal skills Proficiency in using CRM systems and basic computer applications (MS Office, email) Ability to multitask and work under pressure in a fast-paced environment Positive attitude and customer-first mindset Preferred Qualifications: Knowledge of courier tracking systems and processes Fluency in multiple languages is an advantage Experience using logistics or dispatch management software

We are seeking a courteous, proactive, and customer-focused Customer Care Executive to join our courier company. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, tracking shipments, and ensuring a high level of customer satisfaction through timely and effective communication. Key Responsibilities: Respond to customer queries via phone, email, and chat in a professional and timely manner. Assist customers with tracking shipments, booking courier pickups, delivery status, and general inquiries. Handle complaints and issues related to lost, delayed, or damaged shipments with empathy and urgency. Coordinate with operations, dispatch, and delivery teams to resolve customer concerns. Maintain accurate records of customer interactions and update internal systems. Follow up with customers to ensure issues are resolved and they are satisfied with the service. Provide information about services, rates, and company policies. Escalate unresolved issues to the appropriate internal departments. Maintain service standards and achieve KPIs such as response time, resolution rate, and customer satisfaction score. Requirements: High School Diploma or equivalent (Bachelor’s degree preferred) Prior experience in customer service, preferably in logistics, courier, or transportation industry Excellent verbal and written communication skills in [local language and/or English] Strong problem-solving and interpersonal skills Proficiency in using CRM systems and basic computer applications (MS Office, email) Ability to multitask and work under pressure in a fast-paced environment Positive attitude and customer-first mindset Preferred Qualifications: Knowledge of courier tracking systems and processes Fluency in multiple languages is an advantage Experience using logistics or dispatch management software