Customer Care Executive

his Customer Service Representative job description template is optimized for posting to online job boards or careers pages. Modify this customer service job description with the key duties and responsibilities for your CSR role. Similar job titles include Customer Service Associate, Member Service Representative, Customer Support Professional, Customer Support Representative and Contact Representative. Customer service representatives (CSR) duties and responsibilities:Customer service representatives are often a client’s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. Hiring a Customer Service Representative? Sign up for Workable’s 15-day free trial to post this job and hire better, faster. Want to generate a unique job description?Generate one in seconds with AI Looking for a job?Find related jobs in Workable’s job board Job briefWe are looking for a customer-oriented service representative. What does a Customer Service Representative do?A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. ResponsibilitiesCustomer Service Responsibilities list:Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements and skillsProven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school diploma Post this Customer Service Representative job to over 200 job boards at once.Post this job now Frequently asked questionsWhat does a Customer Service Representative do?What are the duties and responsibilities of a Customer Service Representative?What makes a good Customer Service Representative?Who does a Customer Service Representative work with? Related Job DescriptionsCustomer Support Specialist job description Customer Service Trainer job description Call Center Representative job description Customer Service Manager job description Related Interview QuestionsCustomer Service Representative interview questions and answers Stress management interview questions and answers Communication interview questions and answers Related TopicsHow to assess customer service representatives Best recruitment strategies to attract top talent 5 qualities of a good employee and candidate and how to evaluate them in an interview Available inEnglish