Customer Care Executive

Jack Martin - India's No.1 Home Audio & Consumer Electronics Brand

Job Summary:

The Customer Care Executive will be the first point of contact for customers seeking assistance with after-sales services. This role requires excellent communication skills and a proactive approach to resolving customer complaints and inquiries related to consumer electronics and home appliances.

Experience Required: 2+ Years

Skills: Customer communication, Basic technical knowledge of product, Coordination, Resolving customer complaints

Roles and Responsibilities:

• Serve as the primary contact for customers to address after-sales service requests, inquiries, and complaints.
• Coordinate with technical teams to resolve product issues and provide updates to customers.
• Ensure that all customer queries are resolved in a timely and efficient manner.
• Record customer issues and feedback accurately to assist in service improvement.
• Assist in tracking and following up on service requests to ensure closure within established timelines.
• Maintain a high level of customer satisfaction through effective communication and empathy.

Desired Candidate Profile:

• Minimum 1-2 years of experience in customer care or customer service roles (preferably in consumer electronics or home appliances).
• Strong communication skills and the ability to engage with customers in a professional and empathetic manner.
• Ability to troubleshoot and resolve basic product-related issues.
• Good coordination skills and the ability to work with different teams to solve customer problems.
• Proficiency in using customer service software and tools.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹28,000.00 per month

Benefits:

• Flexible schedule

Application Question(s):

• We must fill this position urgently. Can you start immediately?
• We are looking for female candidates preferably for this role. Only apply if applicable.
• The budget for this role is 2.16 LPA to 3.6 LPA based on your experience. Apply if applicable.

Language:

• English (Required)

Work Location: In person