Customer Care Executive

1 years

3 Lacs

Posted:3 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Customer Care Executive – Work from Office
Location: Okhla, New Delhi
Experience: Minimum 1 Year
Salary: Up to ₹30,000 per month
Job Type: Full-time | Work from Office
Company Website: https://muttofcourse.com

About Us
Mutt Of Course is a fast-growing, premium pet lifestyle brand offering quirky, high-quality pet accessories and products that combine fun and function. We are passionate about delivering delightful experiences not only to pets but also to pet parents across India.

Role Overview
We are looking for a Customer Care Executive who will be the voice of Mutt Of Course and ensure a smooth and pleasant experience for our customers. The ideal candidate is empathetic, has excellent communication skills, and is passionate about helping people.

Key Responsibilities

  • Make and receive calls to/from customers regarding orders and queries
  • Guide customers with product details, including sizing recommendations
  • Confirm and verify Cash-on-Delivery (COD) orders
  • Assist customers with tracking, returns, and general inquiries
  • Maintain clear and accurate records of interactions
  • Collaborate with internal teams to resolve customer issues promptly

Requirements

  • Minimum 1 year of experience in customer service/call center roles
  • Excellent verbal communication with clear dictation and fluency in English & Hindi
  • A good listener who is patient and empathetic towards customer needs
  • Confident and polite telephone etiquette
  • Ability to multitask and handle basic tools (CRM/email/WhatsApp)
  • Prior experience in eCommerce or retail customer service is a plus

Job Types: Full-time, Permanent

Pay: Up to ₹30,000.00 per month

Schedule:

  • Day shift
  • Fixed shift

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

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