Customer Care Executive

Job Title: Consumer Customer Care Executive

Industry: Foam & Mattress

Department: Customer Service

Location: Noida Sec-10

Type: Full-time

Job Summary

We are looking for a dedicated and customer-focused Consumer Customer Care Executive to manage and resolve consumer queries, complaints, and feedback through various channels. The ideal candidate will be the voice of the brand, ensuring high levels of customer satisfaction and retention.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, social

media, chat, or other channels.

• Resolve product or service issues by clarifying customer complaints, determining the

cause, and identifying the best solutions.

• Follow up to ensure resolution and customer satisfaction.
• Record customer interactions and maintain accurate data in the CRM system.
• Escalate complex cases to the appropriate internal teams.
• Provide feedback and suggestions to internal departments - product, logistics, marketing

to improve customer experience.

• Monitor and report on recurring issues and trends.
• Meet performance metrics including response time, resolution rate, customer

satisfaction.

Required Qualifications

• MBA from a recognized institution (specialization in Marketing, Customer Relationship

Management, or Operations preferred).

• 1–3 years of experience in customer care, customer experience, or client servicing roles.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving capabilities.
• Proficient in CRM systems and Microsoft Office Suite.
• Ability to manage customer expectations and deliver solutions under pressure.

Preferred Skills

• Excellent communication skills (written and verbal).
• Understanding of digital customer engagement (social media, live chat).

Apply @ hr@sbindia.com

Contact Number: 8448986364

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Speak with the employer
+91 8448986364