Customer Care Executive

CEC Officer - Inbound - Privy Company Name:- Kotak Mahindra Bank Department: Customer Experience Center Location:- Noida, sector 16 Reporting Relationship CEC – Team Leader - Inbound Position Grade: Assistant Manager/Deputy Manager Job Role:  To Attend the inbound calls of customers for Privy league customers (High Net Worth clients) and process the queries & requests to customer's satisfaction  To identify and convert the opportunities for cross selling (banking product) on customer's call  Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.  Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.  Complete the logs specified by the process (End-of-day target)  Adherence to Information Security norms & quality process norms.  To be aware of and comply with any updates about the process   Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance  Job Description:  Graduation Mandatory Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage  Excellent communication skills – Verbal & Written  Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays  Flexible to get scattered 8 Week Offs in a month with 9hours shift  Good listening skills and strong communication abilities.  Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity  Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers How to apply ? Interested candidates are invited to send their CV via WhatsApp. Contact Person: HR Rohan WhatsApp: +91 7796426964