Customer Care Executive

Job Title: Customer Care ExecutiveLocation: [Your Office/Warehouse Location]Work Timings: 6 days a week (Monday–Saturday), 11:00 AM – 8:00 PMAbout the RoleWe are seeking a Customer Care Executive to be the first point of contact for our customers. The ideal candidate will be responsible for handling customer queries on WhatsApp and calls, assisting walk-in customers at our warehouse, and managing return/exchange processes smoothly. This role requires excellent communication skills, patience, and the ability to multitask in a customer-facing environment. Key ResponsibilitiesCustomer Communication Respond promptly to customer queries on WhatsApp chats and calls. Provide accurate product and order information. Follow up with customers to ensure satisfaction and resolve issues. In-Person Assistance Attend to customers visiting the warehouse for shopping. Guide them through product options and assist in purchase decisions. Return & Exchange Management Process customer return and exchange requests (online & offline). Maintain proper records of all returns/exchanges. Coordinate with the dispatch team to ensure timely resolution. Record Keeping & Coordination Update customer details and order issues in shared trackers/Excel. Share daily reports with management for review. Skills & Qualifications RequiredStrong verbal and written communication skills in English & Hindi. Friendly, patient, and customer-focused attitude. Ability to multitask across WhatsApp chats, calls, and in-person interactions. Basic knowledge of MS Excel/Google Sheets. Prior experience in customer service, retail, or e-commerce preferred. Perks & BenefitsOpportunity to work with a growing kidswear brand. Exposure to both online and offline customer interaction. Positive work environment with learning and growth opportunities.