Customer Care Executive

Location: Hapur-245101, Uttar Pradesh Job Type: Full-time Experience Level: Mid–Senior   About Us We are an innovative organisation working at the intersection of technology, beauty and global compliance. We are equally involved in the service as well as product portfolio. We are looking for a perfect candidate for handling international calls and data analysis with expertise in computer and Excel, consider the following requirements and skills:   Key Skills - Excellent Communication Skills: Proficiency in English is essential for effective communication with international clients. Additional languages can be a plus. - Data Analysis: Strong analytical skills, with expertise in tools like Excel, SQL, Python, and data visualization. - Computer Proficiency: Familiarity with customer relationship management (CRM) software and other relevant technologies. - Problem-Solving: Ability to resolve customer issues efficiently and think critically. - Time Management: Effective management of call volumes and data analysis tasks.   Job Responsibilities - Handle Inbound and Outbound Calls: Respond to customer inquiries, resolve issues, and provide product or service information. - Data Analysis: Analyze complex datasets, develop dashboards, and present actionable insights. - Customer Satisfaction: Maintain high levels of customer satisfaction and ensure timely issue resolution. - Technical Skills: Proficiency in Excel, data visualization tools, and programming languages like Python and SQL.   Qualifications - Educational Background: bachelor's/ masters degree preferred in fields like telecommunications, IT, or related areas. - Experience: Previous experience in customer service, call centers, or data analysis is advantageous. - Certifications: Certifications in international dialing protocols, communication technology, or data analysis can enhance career prospects