Key Responsibilities:
- Provide top-notch customer support to Amazon users across various international markets.
- Manage inbound and outbound calls in a timely, professional, and friendly manner.
- Assist customers with product inquiries, order issues, returns, refunds, and account-related concerns.
- Resolve escalated customer complaints or issues, ensuring customer satisfaction and retention.
- Provide guidance and troubleshooting assistance for Amazon services, including but not limited to Amazon Prime, delivery issues, product returns, and technical support.
- Offer solutions while adhering to Amazon’s policies and procedures.
- Handle complex inquiries, making quick decisions and offering effective solutions while maintaining high standards of customer service.
- Collaborate with other departments, including Amazon fulfilment and tech support, to address customer concerns and resolve them promptly.
- Document customer interactions in the company’s CRM system, ensuring all case details are accurate and up-to-date.
- Meet or exceed performance metrics related to quality, response times, and customer satisfaction.
- Provide feedback to management on common customer concerns to help improve overall service delivery.
- Stay updated on Amazon’s latest policies, promotions, and products to provide accurate information to customers.
Skills & Qualifications:
- Experience: Minimum 2 years of hands-on experience in an International Voice Process supporting Amazon customers or similar e-commerce platforms.
- Communication Skills: Excellent verbal and written communication skills with a neutral accent and the ability to interact effectively with customers from diverse regions.
- Customer Focus: A strong passion for customer service with a problem-solving mindset and the ability to maintain a positive attitude under pressure.
- Tech-Savvy: Proficient in using CRM systems, troubleshooting tools, and basic software (e.g., MS Office, Amazon’s support tools).
- Knowledge of Amazon Services: In-depth knowledge of Amazon’s policies, product offerings, and common customer queries (e.g., Prime memberships, order tracking, returns).
- Adaptability: Ability to work in a dynamic, fast-paced environment with a flexible approach to shifting priorities.
- Team Player: Strong collaboration skills and the ability to work well in a team while achieving individual targets.
- Multitasking: Ability to handle multiple tasks simultaneously and navigate different systems to find solutions quickly.
Job Types: Full-time, Permanent
Pay: From ₹18,000.00 per month
Benefits:
- Health insurance
- Paid time off
Application Question(s):
- How many years of experience do you have in total?
- Have you ever handled any International queries?
- What is your current monthly in-hand salary?
- What is your salary expectation?
- What is your official notice period?
Language:
Work Location: In person
