Customer Care Executive

Job Title:

Customer Care Executive (Voice Process)

Industry:

IT / BPO / Customer Support Services

Job Type:

Full Time, Permanent

Work Mode:

Office – Ahmedabad, Gujarat

About the Role:

We are looking for energetic and reliable professionals to join our US Voice Process – Customer Care team. In this role, you’ll be responsible for making calls to hospitals and clinics for follow-ups regarding medical record requests after the initial submission.

Key Responsibilities:

• Make outbound calls to hospitals/clinics to follow up on medical record requests.
• Ensure all communication is clear, professional, and well-documented.
• Maintain accuracy and attention to detail in every interaction.
• Collaborate with team members to meet process goals and deadlines.

Candidate Requirements:

• Must be a Graduate.
• Excellent English communication and listening skills.
• Reliable, motivated, organized, and detail-oriented.
• Comfortable working in US Night Shifts.
• Prior experience in a US voice process or medical records retrieval is a plus (not mandatory).

Perks & Benefits:

• 5 Days Working (Monday to Friday)
• Salary credited by the 3rd of every month
• Health, Accidental & Life Insurance
• Gratuity, ESIC & PF (for eligible employees)
• Free accommodation (1 month) for outstation employees
• Night Cab Drop Facility (subsidized)
• Comprehensive training programs
• Rewards & Recognition vouchers
• Team outings & annual events

Location:

Science City, Ahmedabad, Gujarat

Job Type: Permanent

Pay: ₹20,000.00 - ₹27,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Application Question(s):

• Are you comfortable working in US night shifts? (Yes/No)
• Do you have prior experience in a US Voice Process? (Yes/No)
• When can you join if selected? (Notice Period)
• Do you have any experience in the medical records or healthcare domain?

Education:

• Bachelor's (Required)

Language:

• English (Required)

Work Location: In person