Posted:8 hours ago|
Platform:
On-site
Full Time
Responsible for handling customer queries, resolving complaints, and providing information about products or services to ensure customer satisfaction and retention.
Key Responsibilities:
Answer customer calls, emails, and chats promptly and professionally.
Resolve customer issues efficiently and escalate complex cases when needed.
Maintain records of customer interactions and feedback.
Provide accurate information about products, services, and company policies.
Follow up with customers to ensure resolution and satisfaction.
Work with other departments to improve overall customer experience.
Required Skills:
Excellent communication (verbal & written).
Strong problem-solving and listening skills.
Patience and empathy when dealing with customers.
Basic computer and CRM software knowledge.
Ability to work in shifts or under pressure.
Qualification:
Graduate in any discipline.
Experience in customer service preferred.
Job Types: Full-time, Permanent
Pay: ₹13,000.00 - ₹15,000.00 per month
Benefits:
Work Location: In person
Speak with the employer
+91 8240704690
Digital Bira
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