Customer Care Executive

Job Overview

A CCE is responsible overseeing the entire operations process & responsible for ensuring operations deadlines are met while maintaining quality standards.

Job Specifications

Education/ Formal Qualification

Any Graduate, with MBA can be preferred

Skills (Technical / Computer / Soft skills etc.)

- Must have excellent computer skills excel, word etc.

-

Knowledge and Experience (Total work experience and job related relevant experience)

- Excellent Communication Skill

- 3-6 yrs work experience preferable in real estate / retail industry

Min Age

30 years

Budget

2.8 Lakhs PA

Responsibilities

· Looking after the in house Retailers Complaints & getting resolved from relevant department. (Retail Operations)

· Sending Reports & Analyzing.

· Event Organizing. (Marketing)

· Events for retail Partners. (Retail Operations)

· Looking after fit out work of brands. (Operation)

· Coordinating with MEP, Security, House Keeping & Parking Team.

· Making Snag reports.

· Coordinating with Project team for Mall renovation work.

· Weekly meetings with the out source team members.

· Customer service – CCE are required to interact with patrons on a daily basis and are adept at communicating with these customers in a friendly, professional manner

· Retail relations – CCE act as the Mall Management voice for a shopping center and therefore must frequently interact with the media, the local community, and even law enforcement

· Government compliance – Require to coordinate with all government departments need to handle and assist all contracts and zoning ordinances

· Credit control assistance – CCE is responsible for financial aspects of the Mall which including rent , CAM , Utilities collection, parking collection

· Retail and service provider Communication – Responsible can effectively communicate with a diverse group of individuals, including property management, retail management, security staff, Housekeeping , MEP & Parking staff middle management, and more

· Records , Reports and inventory –CCE need maintain track inventory, record , record day to day operations SOPS , and other administrative tasks.

· Handling Parking Department.

· Looking after Parking checklist, Attendance & grooming standard of all staffs.

· Coordinating with the retailers & their issues with the concern team & try to fix their problem ASAP.

· Handling Stilt Parking, LG Parking & Periphery Area.

· Coordinating with Project team for Mall renovation work

Job Types: Full-time, Permanent

Pay: ₹10,533.90 - ₹28,944.84 per month