Customer Care Executive

Electronic Arts

2 - 4 years

3 - 11 Lacs

bengaluru karnataka india

Posted:18 hours ago| Platform: Foundit logo

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Skills Required

time management sales skills crm software data analysis product knowledge conflict resolution customer engagement

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a dedicated and customer-focused Customer Care Executive to join our team in India. The ideal candidate will have a proven track record in delivering exceptional customer service and will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities

Handle customer inquiries and complaints via phone, email, or chat in a professional manner.
Provide accurate, valid, and complete information by using the right methods/tools.
Manage customer accounts and ensure customer satisfaction throughout their journey.
Follow communication procedures, guidelines, and policies to ensure quality service.
Collaborate with other team members and departments to resolve customer issues effectively.

Skills and Qualifications

2-4 years of experience in customer service or related fields.
Strong verbal and written communication skills in English and local languages.
Proficiency in using customer service software and Microsoft Office Suite.
Ability to handle stressful situations and maintain a positive attitude.
Strong problem-solving skills and attention to detail.

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