Customer Care Executive

Electronic Arts

2 - 4 years

3 - 12 Lacs

delhi delhi india

Posted:18 hours ago| Platform: Foundit logo

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Skills Required

technical support crm software product knowledge conflict resolution multitasking skills call management

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a dedicated Customer Care Executive to join our team in India. The ideal candidate will have experience in customer service and a passion for helping customers. You will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities

Manage customer inquiries and provide solutions in a timely manner.
Handle customer complaints and issues with empathy and professionalism.
Maintain customer records and update information as needed.
Collaborate with other departments to ensure customer satisfaction.
Provide product and service information to customers.
Assist in the development of customer care strategies and processes.

SKILLS AND QUALIFICATIONS

2-4 years of experience in customer service or related field.
Strong verbal and written communication skills in English and local languages.
Proficient in using customer relationship management (CRM) software.
Ability to handle stressful situations and resolve conflicts effectively.
Excellent problem-solving skills and attention to detail.
Strong interpersonal skills and ability to work in a team.

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