Customer Care Executive

2 - 4 years

4 - 8 Lacs

Posted:19 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Key Responsibilities:
Handle customer queries and support requests through calls, emails, live chat, and social media.Communicate fluently and professionally in English, Hindi, and Telugu.Ensure every customer interaction is helpful, respectful, and solution-oriented.Use CRM tools to log tickets, update customer records, and track issue resolution.Follow up with customers to ensure satisfaction and closure of pending issues.Collaborate with internal teams to resolve customer issues quickly and effectively.Help develop FAQs, knowledge base articles, and customer onboarding guides.Share user insights and feedback with the product and content teams for continuous improvement.RequirementsProficiency in English, Hindi, and Telugu.5+ years of experience in customer service, preferably in an EdTech or digital-first company.Experience with CRM tools such as Freshdesk, Zoho, HubSpot, or similar.Strong problem-solving skills and ability to work in a fast-paced environment.Basic understanding of digital education platforms and mobile/web applications.

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