Customer Care Executive

Echopeak Solutions

0 - 2 years

1 - 4 Lacs

ahmedabad

Posted:None| Platform:

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Skills Required

application software customer complaints customer service customer care computer systems c++ customer relationship networking customer support system administration active directory linux microsoft windows customer handling data entry

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Customer Care Executive to join our team at EchoPeak Solutions. The ideal candidate will have excellent communication skills and the ability to work in a fast-paced call centre environment. As a Customer Care Executive, you will be responsible for providing top-notch service to our customers and ensuring their satisfaction.

Roles and Responsibility

Handle customer inquiries and resolve issues professionally and courteously.
Provide timely and accurate information about products or services.
Build strong relationships with customers to increase loyalty and retention.
Collaborate with internal teams to resolve complex customer complaints.
Maintain high product knowledge to effectively communicate with customers.
Meet or exceed performance targets set by management.

Job Requirements

Excellent communication and interpersonal skills.
Ability to work in a team environment and adapt to changes.
Strong problem-solving skills and attention to detail.
Proficient in using computer systems and software applications.
Ability to handle multiple tasks simultaneously and prioritize work.
Strong analytical and critical thinking skills.

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Customer Care Executive