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Home
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Jobs in mumbai
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Denave
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Customer Care Executive

Customer Care Executive

1 - 2 years

|

2 - 3 Lacs

mumbai bengaluru

Posted:None| Platform:

Apply

Skills Required

inbound voice process chat email process domestic voice process bpo voice chatbots

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Handle customer queries via phone calls, emails, and chats with a focus on resolving issues promptly and professionally.
Provide accurate information to customers regarding products/services offered by the company.
Maintain records of all interactions with customers using CRM software.
Collaborate with internal teams to resolve complex customer complaints.
Meet performance targets set for first call resolution rate, handle time, and quality scores.

Desired Candidate Profile

1-2 years of experience in BPO voice process or similar industry (inbound voice process).
Strong communication skills in English language (written & spoken).
Ability to work rotational shifts including weekends off.
Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.

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