Job
Description
Customer Care Executive – Duties & Responsibilities Company: Chemmanur Credits and Investments Limited Location: BOCHE GOLD LOAN, Door No.KP 3/171l,M Shah Group Building, Opp Koduvally Stand, Bus Stand Road, Koduvally,Kozhikode-673 576 04952210307 Contact: WhatsApp: 8606394422 / 9048875594 Email: rafeek.ot@chemmanurcredits.com Position Summary: As a Customer Care Executive at Chemmanur Credits and Investments Ltd., you will play a key role in delivering excellent customer service while driving the sales of our financial products. Your responsibilities will include achieving product-specific targets, managing day-to-day gold loan operations, and ensuring regulatory compliance—all while maintaining strong client relationships. Key Responsibilities:1. Sales & Target Achievement Achieve monthly and quarterly sales targets across products: Gold Loans Non-Convertible Debentures (NCDs) Subordinate Debt (SDs) Health Insurance Hospicash Life Insurance , and other cross-sell opportunities. Collaborate with branch staff to meet overall team targets. 2. Customer Service & Relationship Management Provide timely, polite, and solution-focused service to customers. Handle queries, address complaints, and ensure a high level of customer satisfaction. Build trust and maintain strong, long-term customer relationships. 3. Gold Loan Operations Accurately appraise gold using purity testing and valuation methods. Verify documents, process loan applications, and ensure smooth disbursal. Follow up on loan renewals, interest payments, and repayments. 4. Cross-Selling & Product Promotion Identify customer needs and offer appropriate financial products. Educate customers on features, benefits, and terms of various offerings. 5. Regulatory Compliance & Documentation Follow RBI guidelines , KYC norms , and internal compliance procedures. Maintain accurate records and handle customer data with confidentiality. 6. Reporting & Coordination Update the Loan Management System (LMS) regularly. Prepare daily/weekly sales and performance reports. Liaise with other departments to address customer or operational needs. 7. Skill Development & Team Support Participate in continuous learning programs and skill enhancement workshops. Support team members and contribute to a positive work environment. Salary & Benefits: Competitive and industry-standard Negotiable based on experience and qualifications How to Apply: WhatsApp: 8606394422 / 9048875594 Email: rafeek.ot@chemmanurcredits.com Job Types: Full-time, Permanent, Fresher, Contractual / Temporary Contract length: 12 months Pay: ₹15,100.00 - ₹22,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Language: Hindi (Preferred) English (Preferred) Work Location: In person
