Customer Care Executive

HLL Lifecare

1 - 2 years

1 Lacs

noida

Posted:-1 days ago| Platform:

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Skills Required

cse telecalling customer care inbound process

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role:

We are looking for motivated and customer-focused Customer Care Executives to join our team at HLL Lifecare Limited, Noida. The ideal candidate should have at least one year of experience in handling customer queries, providing effective solutions, and ensuring a positive customer experience across multiple communication channels.

Key Responsibilities:

Handle inbound and outbound customer calls, emails, and chats in a professional and courteous manner.
Resolve customer queries and complaints promptly, provide appropriate solutions, and ensure timely follow-up for resolution.
Maintain accurate records of customer interactions and transactions.
Coordinate with internal teams to resolve complex issues and improve customer satisfaction.
Stay updated on product information, company policies, and procedures to assist customers effectively.
Achieve performance targets related to response time, resolution rate, and customer satisfaction.

Requirements:

Qualification: Any Graduate

Experience:

Excellent communication skills in English and Hindi (both verbal and written).
Strong problem-solving and interpersonal skills.
Ability to multitask and work efficiently in a fast-paced environment.
Familiarity with CRM systems and customer service software will be an added advantage.

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