3 years

1 - 2 Lacs

Posted:4 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Senior Customer Care Executive (Sr. CCE)/CCE

Location: Kalpetta and Sulthan Batheri
Department: Sales & Operations
Reporting to: Branch Manager / ABM

Key Responsibilities:

  • Handle Gold Loan transactions, renewals, releases, and customer service at the counter.
  • Achieve assigned targets in Insurance, NCD, and SD product sales.
  • Maintain proper documentation, KYC, and system entries as per company policy.
  • Ensure accurate appraisal and safe custody of gold ornaments.
  • Generate leads through walk-ins, referrals, and local contacts.
  • Assist the ABM/BM in daily reports, cash balancing, and vault maintenance.
  • Maintain branch hygiene, discipline, and customer relationship management.

Required Qualifications & Skills:

  • Graduate with 2–3 years of experience in NBFC/Gold Loan/Banking sector.
  • Good communication, sales aptitude, and customer service orientation.
  • Basic computer knowledge (Excel, Email, CRM systems).
  • Willingness to take responsibility and achieve sales targets.

Salary: As per company norms + Monthly incentives.

Job Types: Full-time, Permanent

Pay: ₹15,500.00 - ₹22,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

Speak with the employer
+91 8606394422

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