Customer Care Executive

2 years

0 Lacs

Posted:3 weeks ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Location: Gurugram

Experience Required:

Employment Type:

About the Role:

Customer Care Executive


Key Responsibilities:

  • Handle inbound and outbound calls related to holiday packages, bookings, and travel inquiries.
  • Provide detailed information on domestic and international tour packages, itineraries, pricing, and inclusions.
  • Assist customers with booking, cancellations, modifications, payment queries, and travel documentation.
  • Coordinate with sales, operations, and vendor teams to ensure smooth service delivery.
  • Resolve customer issues, grievances, and escalations with professionalism and clarity.
  • Maintain CRM records, customer details, and booking updates.
  • Follow up with customers for feedback and ensure high levels of satisfaction.
  • Meet service-level targets, quality benchmarks, and response timelines.


Requirements:

  • Bachelor’s degree (preferred)
  • 0–2 years of experience in customer service; travel industry experience is an advantage
  • Excellent verbal and written communication skills
  • Strong customer-handling and problem-solving abilities
  • Knowledge of travel destinations, basic travel documentation, and holiday packages (preferred)
  • Ability to work under pressure and multitask
  • Basic computer skills and familiarity with CRM tools



Work Schedule:

Working Days: 6 days a week


Email to share CV- hr@captureatrip.com

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