Customer Care Associate

Job Description: Customer Support Associate – Medleiz
Position: Telecaller and Customer Support Executive
Company: Medleiz (A unit of Kipnotics Solutions OPC Pvt. Ltd.)
Employment Type: Full-Time

About Medleiz:

Medleiz is a dynamic service platform connecting customers with reliable service providers for home maintenance, renovations, and specialized tasks. We focus on delivering seamless, efficient, and customer-centric services that cater to everyday household and business needs.

Job Overview:

We are looking for a proactive Telecaller and Customer Support Executive who will serve as the first point of contact for customers while also actively contributing to lead generation through cold calling. The ideal candidate will be well-versed in Tamil and English, possess basic computer knowledge, and have 6 months to 1 year of experience in a customer-facing or telecalling role.

Key Responsibilities:

• Lead Generation & Cold Calling:
• Identify potential customers through directories, referrals, and leads.
• Make outbound cold calls to introduce Medleiz services and generate qualified leads.
• Maintain a daily call log and follow-up schedule to convert leads into appointments or service bookings.
• Inbound & Outbound Customer Calls:
• Handle incoming service queries with patience and professionalism.
• Make outbound follow-up calls to existing leads and customers for bookings, reminders, or feedback.
• Customer Coordination & Support:
• Assist customers in booking services, resolving queries, and understanding how the platform works.
• Act as the communication link between customers, service providers, and engineers.
• Complaint Handling:
• Document customer complaints clearly and escalate when needed.
• Ensure timely resolution and confirm customer satisfaction.
• Appointment Management:
• Schedule, reschedule, and confirm appointments as needed.
• Keep all stakeholders informed and aligned.
• Payment Guidance:
• Assist customers in navigating the payment process and resolve any related issues.
• Feedback & Reporting:
• Collect feedback post-service and document trends in customer satisfaction.
• Maintain and update call records, feedback logs, and daily activity reports.

Requirements:

• Educational Qualifications:
• B.com is preferred .
• Experience:
• 6 months to 1 year in telecalling, customer support, or sales-related roles.
• Background in service-based or tech-enabled platforms is preferred.
• Skills:
• Fluency in Tamil and English (mandatory).
• Basic computer skills (typing, Excel, CRM usage).
• Strong communication, persuasion, and listening abilities.
• Confident while speaking over the phone and handling objections.
• Behavioral Traits:
• Polite, empathetic, and customer-focused.
• Goal-oriented, with a hunger to convert leads and hit targets.
• Collaborative team player with a positive attitude.

Benefits:

• Fixed salary with attractive performance-based incentives.
• Opportunity to grow with a fast-scaling startup.
• Supportive and collaborative team culture.
• Pay Scale: ₹12,000 to ₹15,000 per month (depending on experience and performance).

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Location:

• Tambaram, Chennai, Tamil Nadu (Preferred)

Work Location: In person