Customer Care Associate

• Customer Interaction & Support
• Answer customer calls, messages, emails, and chat inquiries regarding products, orders, and services.
• Provide detailed product information (cake flavors, customization options, pricing, delivery timelines).
• Assist customers in placing orders and guide them through payment and delivery options.
• Order Management
• Coordinate with the production team for customized cakes, designer cakes, and bulk orders.
• Ensure all customer orders are accurately recorded and processed on time.
• Track and update customers on order status (confirmation, preparation, dispatch, delivery).
• Complaint Handling & Service Recovery
• Address customer complaints regarding product quality, delivery delays, or damages.
• Provide timely solutions and follow-up until customer satisfaction is achieved.
• Escalate unresolved issues to higher management when necessary.
• Customer Relationship Management
• Build and maintain positive relationships with repeat and high-value customers.
• Collect customer feedback and share insights with management to improve services.
• Promote seasonal cakes, offers, and loyalty programs to increase sales.
• Internal Coordination
• Work closely with the delivery team to ensure on-time and safe cake delivery.
• Liaise with the design/production team to confirm customization details.
• Maintain proper communication between departments for smooth order execution.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹14,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Application Question(s):

• Available shift is 3pm to 11pm - Are you ready to do 3pm to 11pm shifts?