Customer Care Associate

Job Title: Student Counsellor – CADD Centre (Anna Nagar Branch)
Location: Anna Nagar, Chennai
Job Type: Full-time | Freshers Welcome
Preferred Candidates: Female

About Us:

CADD Centre Training Services is Asia’s largest network of skill development institutes in CAD, CAM, and CAE. With a presence in over 30 countries, we empower students and professionals with industry-relevant technical training. Our Anna Nagar branch is looking for passionate and enthusiastic individuals to join our growing team.

Role Overview:

As a Student Counsellor, you will be the first point of contact for students and parents. Your role is to provide guidance on our courses, understand students’ career goals, and support them in making informed decisions. This role is ideal for those with good communication skills, a friendly attitude, and a desire to help others succeed.

Key Responsibilities:

• Greet and counsel walk-in and phone-in inquiries regarding our training programs
• Understand student needs and suggest suitable courses
• Follow up on leads generated via calls, emails, or online campaigns
• Convert inquiries into enrollments through persuasive and supportive conversations
• Maintain accurate records of students and daily reports
• Coordinate with trainers and admin team for smooth batch scheduling
• Provide post-enrollment support to students and ensure their satisfaction

Who Can Apply:

• Fresh graduates (any stream) – No prior experience required
• Must be female (as per staffing requirement for a balanced and safe workplace)
• Good communication skills in English and Tamil
• Friendly, empathetic, and confident personality
• Basic computer knowledge (MS Office, email handling)

What We Offer:

• Fixed salary with attractive performance-based incentives
• Friendly, supportive, and women-centric work environment
• Structured on-the-job training – No experience required
• Opportunity to grow into senior counselling or admin roles
• 6-day work week (Sunday holiday)

Working Hours:

10:00 AM – 7:00 PM (Monday to Saturday)

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person

Expected Start Date: 10/10/2025