Job
Description
You will be dedicated to 80-20 overserve strategies and continuous improvement. Collaborating with other teams to drive resolution/shipment on open order reports will be a key responsibility. Handling internal & external customer inquiries, quotes & orders, utilizing established standard operating policies & procedures is essential. Building strong customer relationships and delivering customer-centric solutions will be part of your role. Supporting corporate initiatives designed to overserve customers while providing an effortless customer experience is a priority. Daily planning and prioritizing of work to meet commitments aligned with organizational goals is required. Handling customer escalations autonomously with first contact resolution when possible is expected. Working with internal teams with a high sense of accountability and urgency is necessary. Collaboration with internal partners (Credit, Planning, Shipping, etc) to drive resolution on customer-impacting issues is crucial. Contributing to training initiatives within the department and actively providing input in the creation of Training Tools and Job Aids is part of your responsibilities. You will be the escalation point for newer associates within the customer care department. Handling conflict situations effectively with minimum assistance is required. Dealing with complex customer inquiries with expanded product knowledge and supporting the Customer Service Team and Customers with advanced technical skills to troubleshoot issues and provide solutions are important tasks. Collaborating with the Engineering team to increase up-selling opportunities and verification of complex customer requests, including the ability to interpret CAD drawings, is also part of your role. **Education, Experience & Skills Required:** - Polytechnic Diploma in Mechanical Engineering or Equivalent (undergraduate) or B.Sc in Business Administration or Equivalent or B.Com in Marketing or Equivalent - 2-3 years of professional Customer Care / Inside Sales experience required - Demonstrated proficiency in keyboarding skills, Ability to type approx. 45+ words per minute - Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems required - Intermediate Excel Skills required - Experience with Oracle &/or SAP (or other ERP systems) required - CRM platforms such as Salesforce or Microsoft Dynamics Experienced required - Experience navigating and utilizing corporate websites & eCommerce platforms required - Consistently demonstrates patience and approachability with other team members - Consistently demonstrates ability to work in a highly dynamic team and fast-paced environment with continuous challenges - Consistently demonstrates situational adaptability and resourcefulness - Excellent communication/interpersonal & organizational skills - Excellent ability to manage daily workload About Regal Rexnord: Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit, and control motion. The Company's electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company's automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools. The Company's end markets benefit from meaningful secular demand tailwinds and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture. Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales, and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.,
