Customer Care Advisor (Hybrid-3 Days/UK Shift)

Apex One

4 - 7 years

6 - 10 Lacs

pune

Posted:-1 days ago| Platform:

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Skills Required

customer service customer care sales voice process customer experience customer calling international bpo customer relationship inbound training customer support handling customer queries international call center customer handling crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Responsibility

Location - PUNE - SP Info-city

Handles customer requests/issues/questions in a professional manner and strives to deliver a first time resolution service; troubleshooting for Network, Internet etc.
Meets defined KPIs including NPS and sales;
Processes transactional activities in line with Vodafone standards, policies and processes;
Provides accurate and timely information by fully investigating all customer enquiries, using all available equipment and applications to ensure that incidents and problems are resolved efficiently and within SLAs;
Exchanges information effectively, to direct customer requests/issues/questions/complaints to the relevant teams for action (e.g. to activate services, solve claims and complaints, apply discounts);
Uses time proactively and efficiently to deliver on service targets;
Provides feedback and suggestions to develop and improve customer experience in respect of call trends drivers;
Good understanding of Vodafone products, services, systems, policies and processes in order to effectively deal with a variety of questions and customer transactions;
Effectively interacts with stakeholders where necessary, to assist with efficient query/complaint resolution;
Acts as an advocate of Vodafone, protecting the reputation by following Vodafones Brand Tone of Voice;
Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

Skills: knowledge of vodafone products and services,customer service,customer experience,communication,problem-solving,time management,professional manner,customerKeywordscustomer service,sales,customer experience,voice process,Customer Care*Mandatory Key Skillscustomer service,sales,customer experience,voice process,Customer Care*

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