Customer and Client Relation Executive

Job Description

Company Name: Machine Maker

Position: Customer and Client Relations Executive

Location: Kolkata

Experience: 1 to 3 years

Employment Type: Full-time

Salary: ₹2.4 – ₹5 LPA

About the Role

We are looking for a Customer and Client Relations Executive to manage, nurture, and enhance relationships with our key clients. The ideal candidate will serve as the primary point of contact, ensuring client satisfaction, retention, and growth through effective communication, problem-solving, and collaboration with internal teams.

Key Responsibilities

- Developing, maintaining, and nurturing strong relationships with key clients to ensure high levels of satisfaction and loyalty.

- Acting as the primary point of contact for client inquiries, concerns, and service issues, ensuring timely and professional responses.

- Understanding client needs and business goals to provide tailored solutions and services aligned with their expectations.

- Coordinating with internal teams to meet client requirements and resolve issues.

- Monitoring client satisfaction through regular check-ins, feedback collection, and performance reporting.

- Identifying opportunities for upselling and cross-selling additional products or services to existing clients.

- Preparing and presenting client reports, updates, and proposals.

- Managing client onboarding, ensuring a smooth transition and effective communication about company offerings.

- Keeping detailed records of client interactions, agreements, and progress in CRM systems.

- Handling conflict resolution and escalating issues to senior management when necessary.

Desired Skills & Qualities

- Excellent communication, interpersonal, and relationship-building skills.

- Strong problem-solving and negotiation abilities.

- Proficiency in CRM systems and MS Office tools.

- Ability to manage multiple clients and prioritize effectively.

- Customer-focused mindset with a proactive approach to service.

Eligibility Criteria

- Bachelor’s degree in Business Administration, Marketing, Communication, or a related field.

- 1–3 years of experience in client servicing, customer success, or relationship management.

What We Offer

- Competitive salary package (₹2.4 – ₹5 LPA), based on experience and performance).

- Opportunity to work with reputed clients across industries.

- Exposure to strategic client management and business growth initiatives.

- Collaborative and growth-driven work environment.

Job Type: Full-time

Pay: ₹240,000.00 - ₹500,000.00 per year

Ability to commute/relocate:

• Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Work Location: In person