Customer and Client Relation Executive

As a Customer and Client Relations Executive at Machine Maker based in Kolkata, your role involves managing, nurturing, and enhancing relationships with key clients. You will be the primary point of contact, ensuring client satisfaction, retention, and growth through effective communication, problem-solving, and collaboration with internal teams. Key Responsibilities: - Develop, maintain, and nurture strong relationships with key clients to ensure high levels of satisfaction and loyalty. - Act as the primary point of contact for client inquiries, concerns, and service issues, ensuring timely and professional responses. - Understand client needs and business goals to provide tailored solutions and services aligned with their expectations. - Coordinate with internal teams to meet client requirements and resolve issues. - Monitor client satisfaction through regular check-ins, feedback collection, and performance reporting. - Identify opportunities for upselling and cross-selling additional products or services to existing clients. - Prepare and present client reports, updates, and proposals. - Manage client onboarding, ensuring a smooth transition and effective communication about company offerings. - Keep detailed records of client interactions, agreements, and progress in CRM systems. - Handle conflict resolution and escalate issues to senior management when necessary. Desired Skills & Qualities: - Excellent communication, interpersonal, and relationship-building skills. - Strong problem-solving and negotiation abilities. - Proficiency in CRM systems and MS Office tools. - Ability to manage multiple clients and prioritize effectively. - Customer-focused mindset with a proactive approach to service. Qualification Required: - Bachelor's degree in Business Administration, Marketing, Communication, or a related field. - 1-3 years of experience in client servicing, customer success, or relationship management. In addition to the competitive salary package (2.4 - 5 LPA) based on experience and performance, you will have the opportunity to work with reputed clients across industries, gain exposure to strategic client management and business growth initiatives, and thrive in a collaborative and growth-driven work environment. Note: Ability to commute/relocate to Kolkata, West Bengal is required. A Bachelor's degree is mandatory for this full-time position. (Additional details of the company were not specified in the provided job description),