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Accenture
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Custom Software Engineer

Custom Software Engineer

Accenture

2 - 5 years

5 - 9 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

software engineer oracle customer service support analyst help desk printing incident response healthcare technical support servicenow operations ticketing incident management it systems software solutions agile maintenance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Custom Software Engineer
Project Role Description :Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills :Cerner
Good to have skills :NA
Minimum 2 year(s) of experience is required
Educational Qualification :15 years full time education
SummaryThe Application Support Analyst provides front-line technical and application support for Oracle Health systems, ensuring timely resolution of production issues and seamless user operations. This role focuses on rapid incident response, accurate issue documentation, and escalation of complex problems to senior team members. The analyst contributes to maintaining system stability through proactive support, user assistance, and basic maintenance activities.________________________________________Roles & Responsibilities

Incident Management (AMS):Triage, analyze, and resolve Tier 1 and Tier 2 application incidents such as printing issues, user access problems, or basic functionality queries.

Issue Tracking:Log, categorize, and track all incidents and service requests accurately within the organization’s ticketing or tracking system (e.g., ServiceNow).

Escalation Management:Identify and escalate complex technical or functional issues to senior analysts or consultants, ensuring complete and clear documentation for follow-up.

System Maintenance:Perform basic production support activities, including user account setup, security access maintenance, and minor configuration updates as directed.

User Assistance:Provide responsive end-user support and develop simple user-facing materials such as job aids, FAQs, and quick reference guides.

Collaboration:Work closely with senior support teams and functional leads to ensure timely incident resolution and continuous improvement of support processes.________________________________________Professional &
Technical Experience

0–2 years of experience in a technical support, help desk, or healthcare operations environment.

Basic understanding of EHR system workflows or healthcare application functionality.

Proficiency in using ticketing and incident tracking tools (e.g., ServiceNow or similar platforms).

Strong customer service orientation with the ability to communicate effectively with end-users under pressure.

Demonstrated ability for rapid problem solving, task prioritization, and multi-tasking in a dynamic support environment.

Aptitude and willingness to learn Oracle Health (Cerner) or equivalent healthcare IT systems.________________________________________
Additional Information

May require participation in rotating on-call or after-hours support coverage.

Opportunities for career progression into advanced analyst or consultant roles based on performance and technical proficiency.

Candidates with prior healthcare IT exposure or basic technical certifications (e.g., ITIL Foundation, CompTIA) are preferred.

Limited travel may be required depending on operational support needs.
Qualification15 years full time education

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Custom Software Engineer