CSR (Customer Service Representative)

Job Description

Customer Service Representative – Real Estate Location: [Gurugram, Haryana] Department: Sales & Customer Support Reports To: Customer Relations Manager / Sales Head Employment Type: Full-time Job Summary: We are looking for a professional and customer-focused Customer Service Representative (CSR) to join our real estate team. The CSR will be the first point of contact for potential and existing clients, providing information about properties, handling inquiries, and ensuring an excellent customer experience throughout the sales and post-sales journey. Key Responsibilities: Handle inbound and outbound calls, emails, and walk-in inquiries related to property sales, site visits, and project details. Provide accurate information about residential and commercial projects, pricing, availability, and legal documentation. Schedule and coordinate site visits with sales executives and clients. Resolve customer queries, concerns, and complaints in a timely and professional manner. Follow up with clients post-site visit for feedback and support further sales closure. Maintain CRM entries and update customer interaction records regularly. Assist in document collection and verification during the booking and registration process. Support the post-sales process, including payment follow-up, agreement execution, and handover coordination. Coordinate with internal teams (sales, legal, accounts, site team) to ensure smooth communication and issue resolution. Build and maintain long-term relationships with customers to encourage referrals and repeat business. Key Skills and Competencies: Excellent communication skills in English and local languages (spoken and written). Strong listening, problem-solving, and conflict-resolution abilities. Customer-centric approach with a polite and professional attitude. Ability to multitask and manage time efficiently in a high-paced environment. Proficiency in MS Office and CRM tools (e.g., Sales force, Zoho CRM, etc.). Qualifications and Experience: Bachelor’s degree in any discipline (preferred: Business, Communications, and Real Estate). 1–3 years of experience in customer service, preferably in the real estate , hospitality , BFSI , or retail sectors. Preferred Attributes: Familiarity with real estate processes such as booking, documentation, and RERA compliance. Experience in handling high-net-worth clients or luxury property buyers. Ability to work on weekends and holidays as per business needs. Salary - up to 30 k per month Joining - Immediate Location - Preferred Candidate Gurugram, Haryana Male/Female both candidate apply If u r interested, please share your CV on whatsapp 9999204204. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Day shift Language: English (Preferred) Hindi (Preferred) Work Location: In person Speak with the employer +91 9999204204