CSA (Customer Service Associate)

Role Overview: As a Customer Service Associate in the Agoda Process, your primary responsibility will be to handle inbound customer inquiries related to travel bookings, which include flights and hotels. You will be expected to respond to customer queries through various communication channels such as voice, chat, and email. It is crucial to maintain a high standard of service quality by following Agoda's customer service guidelines. Effective communication with customers is key to ensuring a positive and helpful interaction at all times. Key Responsibilities: - Handle inbound customer inquiries related to travel bookings for flights and hotels - Respond to customer queries through voice, chat, and email channels - Maintain a high standard of service quality following Agoda's customer service guidelines - Ensure effective communication with customers for a positive interaction Qualifications Required: - Minimum HSC or equivalent education required, Bachelor's degree is an added advantage - Proficiency in English communication, both verbal and written, is essential In the INDIGO Process for Customer Service Associate (Voice), your job responsibilities will include handling ticket bookings, cancellations, flight delays, and resolving queries related to refunds and baggage. Informing customers about flight-related information is also part of the role. Key Responsibilities: - Handle ticket bookings, cancellations, flight delays, and resolve queries related to refunds and baggage - Inform customers about flight-related information Qualifications Required: - HSC or graduate qualification - Fluent English communication skills required *Note: The salary details and transportation facilities for both roles have been omitted as per your request.*,