CSA (Customer Service Associate)

About Us

AOURAA EVENTS PRIVATE LIMITED is a premier event management company, delivering innovative and memorable experiences in entertainment, décor, and hospitality. We are committed to excellence, creativity, and customer satisfaction.

Position Overview

We are looking for a friendly, detail-oriented, and proactive Customer Service Associate (CSA) to act as the first point of contact for clients. The CSA will handle client inquiries, provide event-related information, and ensure smooth communication between clients and internal teams. The role demands strong interpersonal skills, professionalism, and a customer-first attitude.

Key Responsibilities

• Serve as the primary contact for clients via phone, email, and in-person meetings.
• Address client queries promptly and provide accurate information about services.
• Assist the sales and operations teams in coordinating client requirements.
• Maintain client records, contracts, and service documentation accurately.
• Follow up with clients pre- and post-event to ensure satisfaction and address concerns.
• Coordinate with internal teams (entertainment, décor, hospitality) to deliver client expectations.
• Handle customer complaints with professionalism, ensuring timely resolution.
• Support in preparing proposals, presentations, and client reports.
• Promote company services by upselling or cross-selling wherever applicable.
• Ensure a high level of customer satisfaction to encourage repeat and referral business.

Qualifications & Skills

• Bachelor’s degree in Business, Hospitality, Communication, or related field.
• 0–2 years of experience in customer service, client servicing, or hospitality (freshers with good communication skills may apply).
• Strong verbal and written communication skills.
• Excellent listening, problem-solving, and multitasking abilities.
• Pleasant personality with a customer-first approach.
• Proficiency in MS Office and CRM tools.
• Ability to remain calm under pressure and manage multiple clients.

What We Offer

• Competitive salary with performance incentives.
• Exposure to high-profile clients and premium events.
• A dynamic, creative, and supportive work environment.
• Growth opportunities within the company.

Job Types: Full-time, Part-time, Permanent, Fresher, Volunteer

Benefits:

• Cell phone reimbursement
• Paid time off

Work Location: In person