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CRM Support Executive

CRM Support Executive

Xylem Learning App

0 - 3 years

3 - 6 Lacs

Kochi Thrissur Kozhikode Thiruvananthapuram

Posted:3 weeks ago| Platform:

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Skills Required

Business administration Automation Customer retention Advanced Excel Customer service Customer experience Retention strategies Macros Operations CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Maintain and manage the LeadSquared CRM system, ensuring data accuracy and regular updates
Refine and develop CRM workflows, scripts, and automation to enhance the customer experience Manage and analyze large datasets using Advanced Excel tools (eg, pivot tables, macros) Collaborate with cross-functional teams (sales, academic, and support) to streamline interactions Address and troubleshoot CRM issues; act as the go-to person for system-related queries Monitor CRM performance and customer service KPIs; generate insights and suggest improvements Train users on new CRM features and best practices Lead initiatives for data clean-up, segmentation, and customer retention strategies

Educational Qualification

A bachelor s degree in any discipline is assumed, though the JD does not specify
Preferred backgrounds would be in Business Administration, Information Systems, Computer Applications, or related fields, considering the technical and operational nature of the role

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CRM Support Executive