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CRM Support Executive

CRM Support Executive

Xylem Learning App

0 years

2 - 3 Lacs

Kerala

Posted:3 weeks ago| Platform: SimplyHired logo

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Skills Required

Microsoft Excel Bachelor's degree Business Administration

Work Mode

On-site

Job Description

Job Code

JOB001545

Designation

CRM Support Executive

Business Vertical

XYLEM LEARNING

Key Responsibility

Maintain and manage the LeadSquared CRM system, ensuring data accuracy and regular updates. Refine and develop CRM workflows, scripts, and automation to enhance the customer experience. Manage and analyze large datasets using Advanced Excel tools (e.g., pivot tables, macros). Collaborate with cross-functional teams (sales, academic, and support) to streamline interactions. Address and troubleshoot CRM issues; act as the go-to person for system-related queries. Monitor CRM performance and customer service KPIs; generate insights and suggest improvements. Train users on new CRM features and best practices. Lead initiatives for data clean-up, segmentation, and customer retention strategies.

Location

Mankkavu

State

Kerala

Country

India

Educational Qualification

A bachelor’s degree in any discipline is assumed, though the JD does not specify. Preferred backgrounds would be in Business Administration, Information Systems, Computer Applications, or related fields, considering the technical and operational nature of the role.

Age

21-30

Experience

1-2

Salary Range

20-30K

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CRM Support Executive