CRM Support Executive

Xylem Learning App

0 - 3 years

2 - 4 Lacs

thrissur kerala

Posted:1 day ago| Platform: Foundit logo

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Skills Required

crm systems pivot tables data clean-up segmentation customer retention strategies

Work Mode

On-site

Job Type

Full Time

Job Description

Roles and Responsibilities :

Maintain and manage the Lead Squared CRM system, ensuring data accuracy and regular updates
Refine and develop CRM workflows, scripts, and automation to enhance the customer experience
Manage and analyze large datasets using Advanced Excel tools (eg, pivot tables, macros)
Collaborate with cross-functional teams (sales, academic, and support) to streamline interactions
Address and troubleshoot CRM issues; act as the go-to person for system-related queries
Monitor CRM performance and customer service KPIs; generate insights and suggest improvements
Train users on new CRM features and best practices
Lead initiatives for data clean-up, segmentation, and customer retention strategies

Educational Qualification

A bachelor s degree in any discipline is assumed, though the JD does not specify
Preferred backgrounds would be in Business Administration, Information Systems, Computer Applications, or related fields, considering the technical and operational nature of the role

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