CRM - Spanish Language

Position Overview: The Customer Relationship Manager will be responsible for:

• Client Engagement: Serving as the primary point of contact for our clients, addressing inquiries, resolving issues, and ensuring a positive customer experience.
• Relationship Building: Developing and nurturing long-term relationships with clients to understand their needs and align our services accordingly.
• Feedback Management: Collecting and analyzing client feedback to inform service improvements and innovations.
• Cross-Functional Collaboration: Working closely with sales, marketing, and product development teams to ensure client expectations are met and exceeded.
• Performance Monitoring: Tracking key performance indicators related to customer satisfaction and retention and implementing strategies for improvement.

Qualifications:

• Experience: Minimum of 2-5 years in customer relationship management or a related field, preferably with exposure to international markets.
• Language Proficiency: Fluency in English; proficiency in additional languages such as Spanish or Portuguese is advantageous.
• Technical Skills: Proficiency in CRM software and Microsoft Office Suite.
• Communication Skills: Exceptional interpersonal and communication abilities.
• Problem-Solving Skills: Strong analytical skills with a proactive approach to identifying and resolving issues.
• Cultural Awareness: Understanding of diverse cultural norms and practices, especially pertaining to international clients.

Benefits:

• Competitive compensation package commensurate with experience.
• Opportunity to work in a dynamic and collaborative environment.
• Professional growth and development opportunities.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• Do you have experience in Product based company? If yes, how many years?
• Current & Expected CTC?
• Notice Period (In days)?
• How fluent are you in Spanish ?

Experience:

• Customer relationship management: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person