CRM-plywood

Job Description

We are seeking an experienced and dynamic professional to manage client relationships, support business development, and ensure the successful execution of projects in the Interior Design, Architecture, or Plywood Industry. This role involves building strong client relationships, coordinating with internal teams to deliver projects on time, and continuously monitoring market trends to provide valuable insights. Key Responsibilities:  Client Relationship Management: Build and nurture strong relationships with existing and potential clients. Act as the primary point of contact for key accounts, addressing queries and resolving issues promptly.  Business Development Support: Collaborate with the sales and marketing teams to identify new business opportunities. Proactively manage client accounts to ensure repeat business and referrals.  Project Coordination: Work closely with design and operations teams to ensure timely project delivery. Liaise with clients for project updates, approvals, and feedback.  Market Analysis: Stay updated on industry trends, competitor activities, and customer preferences. Provide insights and recommendations to the leadership team to refine strategies.  Documentation and Reporting: Maintain accurate records of client interactions, agreements, and project updates. Prepare regular reports on client satisfaction, feedback, and retention rates.  Customer Satisfaction: Ensure client needs are met effectively, enhancing overall satisfaction and loyalty. Develop and implement strategies to improve customer experience. Job Types: Full-time, Permanent Pay: ₹22,325.46 - ₹45,573.19 per month Benefits: Cell phone reimbursement Paid sick time Provident Fund Schedule: Day shift Fixed shift Application Question(s): Current Salary Expected Salary Year of experience in Plywood or Wood panel industry. Education: Bachelor's (Required) Experience: CRM software: 1 year (Preferred) Customer relationship management: 4 years (Required) Location: Delhi, Delhi (Preferred) Work Location: In person Speak with the employer +91 8800203164