CRM

Orissa Doot Private Limited

0 years

1 - 3 Lacs

bhubaneswar odisha india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

salesforce communication skills lead generation social media customer segmentation crm software data analysis email marketing

Work Mode

On-site

Job Type

Full Time

Job Description

Description

This role is for freshers/entry-level candidates looking to start their career in Customer Relationship Management (CRM). The successful candidate will assist in managing customer relationships and implementing CRM strategies to drive customer satisfaction and loyalty.

Responsibilities

Manage and maintain customer relationships to enhance customer satisfaction and loyalty.
Assist in the implementation and optimization of CRM software to improve business processes.
Analyze customer data and feedback to identify trends and opportunities for improvement.
Collaborate with marketing and sales teams to develop strategies for customer engagement and retention.
Provide support and training to team members on CRM tools and best practices.
Prepare reports and presentations on customer insights and performance metrics.

Skills and Qualifications

Strong understanding of CRM software and tools (e.g., Salesforce, HubSpot).
Excellent communication and interpersonal skills.
Analytical skills to interpret customer data and derive actionable insights.
Ability to work collaboratively in a team environment.
Basic understanding of customer service principles and practices.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

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