CRM (Married Female)

Job Summary:

We are seeking a proactive, detail-oriented, and versatile CRM cum Executive Assistant to the Director who will be responsible for managing customer relationships while ensuring seamless administrative and strategic support to the Director. This role demands exceptional communication, coordination, and organizational skills to act as a bridge between the Director, clients, internal departments, and external stakeholders.

Key Responsibilities:

• Maintain and manage Director’s calendar, appointments, travel plans, and communications.
• Serve as the single point of contact between the Director and all internal/external stakeholders, ensuring prompt follow-ups and clarity.
• Manage and update the customer relationship management (CRM) system with leads, client data, interaction logs, and follow-ups.
• Coordinate and track all customer/client queries, complaints, and service requests to ensure timely resolution and client satisfaction.
• Draft, review, and manage correspondence, presentations, reports, and meeting notes for both client-facing and internal meetings.
• Handle WhatsApp, email, and call communications with clients or vendors on behalf of the Director.
• Assist in onboarding new clients or partners, ensuring documentation, agreements, and processes are in place.
• Coordinate with sales, operations, and finance teams to follow up on orders, invoices, client requirements, and strategic tasks assigned by the Director.
• Prepare MIS reports, dashboards, and performance summaries related to CRM activity, client feedback, and pending action items.
• Maintain confidentiality of all company and client data while managing sensitive communications with discretion.
• Proactively identify gaps or inefficiencies in workflow and propose improvements in both customer relationship processes and executive support.

Requirements:

• Bachelor's degree (Business Administration, Commerce, or related field preferred)
• 2–5 years of experience in a CRM, executive assistant, or client-facing coordination role.
• Excellent written and spoken communication in English and Hindi.
• Strong proficiency in Microsoft Office (Excel, Word, PowerPoint), Google Workspace.
• Exceptional multitasking, organizational, and follow-up skills.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• High degree of professionalism, discretion, and integrity.

Note:

Only female married candidates are preferred for this role.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Work Location: In person

Speak with the employer
+91 9211311226