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CRM Manager

Vibes Healthcare Limited

2 - 6 years

0 Lacs

delhi

Posted:1 day ago| Platform: Shine logo

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Skills Required

interpersonal skills ms office excellent communication problemsolving conflictresolution crm software marketing activities coordination

Work Mode

On-site

Job Type

Full Time

Job Description

You will be responsible for managing customer relationships, addressing queries, and ensuring a smooth customer experience. Your duties will include maintaining customer data, resolving grievances, gathering feedback, and enhancing overall satisfaction. Key Responsibilities: - Handling customer escalations and complaints effectively. - Managing leads and enquiries. - Monitoring and managing Google reviews. - Supervising referral programs. Key Skills Required: - Excellent communication and interpersonal abilities. - Patient and customer-centric approach in addressing escalations and queries. - Coordination of marketing activities and assistance in promotional events. - Strong problem-solving and conflict-resolution skills. - Proficiency in CRM software, Microsoft Office tools (Excel, Word, PowerPoint). - Ability to thrive in a fast-paced and high-pressure work environment. This is a full-time position with day shift hours. The work location will be in person.,

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CRM Manager