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Full Time
Job Title: CRM Head Real Estate Location: HSR Layout, Sector 2, Bangalore Experience: 5 15 Years (Real Estate CRM preferred) Salary: Negotiable + Performance-Based Incentives Work Days: Monday to Saturday Key Responsibilities: • Lead the CRM team and manage the customer journey post-sales till possession. • Ensure customer satisfaction, collections, and timely documentation. • Handle escalations, resolve grievances, and maintain strong client relationships. • Coordinate with Sales, Projects, Legal, and Finance for smooth operations. • Ensure RERA compliance and maintain accurate MIS reports. • Drive CRM automation and process improvements. Key Skills: • Strong leadership and team management. • Excellent communication & conflict resolution. • Knowledge of real estate documentation and possession. • Proficiency in CRM tools & MS Office. • Customer-focused with strong analytical skills. Qualifications: • Graduate/Postgraduate (MBA preferred). • Prior real estate CRM experience mandatory. • Exposure to premium projects is an advantage.
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