6.0 - 11.0 years

14.0 - 20.0 Lacs P.A.

Pune

Posted:1 week ago| Platform: Naukri logo

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Skills Required

Team ManagementCRM ManagementProcess ImprovementComplaint HandlingTechnical SkillsRegulatory

Work Mode

Work from Office

Job Type

Full Time

Job Description

Oversee CRM platform to ensure all customer interactions, complaints, and resolutions Lead initiatives to continuously improve complaint management processes Lead, mentor, and supervise a team of complaint handling and CRM professionals Required Candidate profile Proficient with CRM tools such as Salesforce, Zoho, SAP, Freshdesk, etc Good command of MS Office (Excel, PowerPoint) and CRM platforms Experience in solar energy, e-commerce platforms or IT/BPO firms

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