Posted:1 week ago| Platform:
Work from Office
Full Time
Oversee CRM platform to ensure all customer interactions, complaints, and resolutions Lead initiatives to continuously improve complaint management processes Lead, mentor, and supervise a team of complaint handling and CRM professionals Required Candidate profile Proficient with CRM tools such as Salesforce, Zoho, SAP, Freshdesk, etc Good command of MS Office (Excel, PowerPoint) and CRM platforms Experience in solar energy, e-commerce platforms or IT/BPO firms
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