Crm Manager

Updater Services (UDS)

3 - 5 years

6 - 7 Lacs

bengaluru

Posted:3 hours ago| Platform:

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Skills Required

mom crm customer relationship crm management crm strategy

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Act as the main point of contact for key customers, handling concerns and ensuring timely resolution of service issues.
Coordinate with the Ops team and ensure all open points are closed
Work closely with operations, sales, and service delivery teams to align customer expectations with service performance.
Monitor customer satisfaction through periodic visits, feedback surveys and service reviews
Prepare regular customer MOMs, reports and dashboards for internal and external stakeholders.

Key Skills and Competencies

Strong interpersonal and communication skills.
Customer-focused with a passion for service excellence.
Organizational and project management skills.
Ability to manage multiple customer accounts simultaneously.

Key Qualifications

Bachelor’s/Master’s degree in Business Administration, Marketing, or a related field.
3–5 years of experience in CRM, customer servicing, or account management—preferably in the facility management industry.
Experience working with large corporate clients or managing SLAs is a plus

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