Crm Manager

Job Title: CRM Manager (LeadSquared)

Location:

About the Role

CRM Manager

Key Responsibilities

• Administer, configure, and optimize

  LeadSquared CRM

  including workflows, automation rules, lead scoring, user roles, and lead routing logic.
• Build and maintain

  dashboards and analytical reports

  to track lead funnel performance, pipeline stages, sales productivity, and campaign effectiveness.
• Use

  Advanced Excel / Google Sheets

  for data cleaning, pivot reporting, segmentation, forecasting, and performance insights.
• Create visual dashboards using

  Looker Studio / Data Studio / Power BI

  (or similar visualization tools).
• Conduct

  weekly SalesMarketing review meetings

  to align on lead handling, follow-ups, outcomes, and next steps.
• Act as the

  primary stakeholder

  for CRM changes, enhancements, integrations, and troubleshooting.
• Ensure

  data hygiene and governance

  , including duplicate management, taxonomy adherence, and process discipline.
• Document CRM workflows and

  train internal users

  to follow established processes effectively.
• Collaborate with LeadSquared support and internal tech/design teams to implement new features and automation improvements.
  

Required Qualifications

• 4–6 years of hands-on experience

  in CRM Management, Sales Operations, Revenue Operations, or related roles.
• Strong technical experience working with

  LeadSquared CRM

  .

• Advanced proficiency in Excel & Google Sheets

  (pivot tables, lookup functions, text and logical formulas, data cleaning).
• Strong experience in

  visual reporting / dashboarding

  (Looker Studio / Data Studio / Power BI).
• Ability to interpret data and provide

  clear recommendations

  to Sales and Marketing leadership.
• Excellent communication and cross-functional collaboration skills.
  

Preferred Skills

• Understanding of

  lead lifecycle management, funnel metrics, segmentation, and automation logic

  .
• Experience in

  EdTech / Training / B2C service environments

  (preferred).
• Familiarity with API/webhooks for CRM integrations (good to have).
  

What We Offer

• Ownership-driven role with high business impact
  
• Supportive and collaborative team culture
  
• Competitive compensation + performance incentives
  
• Opportunity to shape CRM strategy and operational efficiency