Crm Manager

Roof & Assets Infra

2 - 5 years

2 - 5 Lacs

Gurugram

Posted:16 hours ago| Platform:

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Skills Required

CRM Management Documentation Refunds Collections Collection Relationship Back Office Sales Administration CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

KRA for CRM Executive

Coordinating With Builder as well client for refund documentation.
Preparing Documents of Allotted units.
Coordinating with sales member regarding Customer KYC.
Maintain the File Work.
Maintaining MIS.
Follow-up with the builder regarding Allotment letter, Payment receipts, Demand Letters and Refund.
Collect outstanding payments from clients through phone calls, emails, and other means to reduce bad debt for the company
Provide exceptional customer service to resolve client inquiries and concerns
Record collection work in a clear and logical manner to maintain accurate records
Gather and update essential customer contact information, including phone numbers, addresses, company information, and other relevant details

Requirements:

Bachelor's degree or above
Strong communication, negotiation, and coordination skills
Proactive and optimistic personality with the ability to work well under pressure
Ability to work effectively as part of a team
Proficiency in English; knowledge of Hindi
Female candidates only

Note:

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