1 - 3 years

3 - 5 Lacs

Posted:2 weeks ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

  • Maintain and update all project records in the CRM system ( milestones, communication logs, etc.)
  • Create and track implementation timelines, task progress, and resource allocation.
  • Log all client communications, queries, feedback, and actions taken.
  • Coordinate with delivery, development, and support teams for project follow-up and updates.
  • Generate and share daily/weekly/monthly reports on project status, delays, escalations, and success metrics.
  • Assist implementation team with scheduling client meetings, demos, training sessions, and Go-Live planning.
  • Tag support tickets, training sessions, and implementation issues properly within CRM.
  • Escalate bottlenecks to the respective team heads with CRM references and timelines.
  • Track and close all tasks within defined SLA.
  • Educate new clients (if client-facing access is provided).

Key Skills & Competencies

  • Strong knowledge of ERP.
  • Understanding of implementation lifecycle and project management basics.
  • Excellent organizational and time-management skills.
  • Effective communication and coordination skills.
  • Analytical mindset with attention to detail.
  • Ability to handle multiple projects simultaneously.

Qualifications & Experience

  • Bachelor’s degree in Computer Science, Business Administration, or related field.
  • 1-3 years of experience in CRM handling, preferably in software implementation.
  • Familiarity with SaaS products is an advantage.

Job Type: Full-time

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits:

  • Food provided

Schedule:

  • Day shift

Work Location: In person

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