CRM - Female only.

Job Description

Key Responsibilities Maintain and update all project records in the CRM system ( milestones, communication logs, etc.) Create and track implementation timelines, task progress, and resource allocation. Log all client communications, queries, feedback, and actions taken. Coordinate with delivery, development, and support teams for project follow-up and updates. Generate and share daily/weekly/monthly reports on project status, delays, escalations, and success metrics. Assist implementation team with scheduling client meetings, demos, training sessions, and Go-Live planning. Tag support tickets, training sessions, and implementation issues properly within CRM. Escalate bottlenecks to the respective team heads with CRM references and timelines. Track and close all tasks within defined SLA. Educate new clients (if client-facing access is provided). Key Skills & Competencies Strong knowledge of ERP. Understanding of implementation lifecycle and project management basics. Excellent organizational and time-management skills. Effective communication and coordination skills. Analytical mindset with attention to detail. Ability to handle multiple projects simultaneously. Qualifications & Experience Bachelor’s degree in Computer Science, Business Administration, or related field. 1-3 years of experience in CRM handling, preferably in software implementation. Familiarity with SaaS products is an advantage. Job Type: Full-time Pay: ₹25,000.00 - ₹45,000.00 per month Benefits: Food provided Schedule: Day shift Work Location: In person