CRM Manager - East/West - Pune

Mantra Properties

4 - 8 years

5 - 9 Lacs

Pune

Posted:1 day ago| Platform:

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Skills Required

CRM Management Collection Management Customer Relationship Payment Collection Dispute Management Customer Management Client Relationship Post Sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Ensuring execution of all Back office Sales Administration operations like Agreement, Payment Receipts etc.
Handling the bookings, login in CRM.
Ensure timelines, completion, comprehensiveness and accuracy of all documentation pertaining to clients booking form during sale. Ensure all required signatures of client, & Sales person on Booking form along with KYC is done.
Issuing Payment Receipts, demand letters and reminders accordingly.
Preparing and Issuing Possession Letters, Agreements to the clients.
Preparation of Company MIS DSR.
Maintaining Files and Documents Records.
Handling post sales query through emails and calls.
Co- ordination with the sales team.
Completing fit out/final Possession process with Customer Satisfaction.
Candidate must be presentable and good communication skills.
Male/ Female both can apply.
Preferred only Real Estate Industry with the experience of residential/ commercial project.
Good knowledge of CRM procedures of real estate.
Very Good business communication skills in English & Hindi.
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude.
Working knowledge of MS Office , advance Excel

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