CRM Manager

You will be responsible for: - Understanding the commercial operation, challenges, objectives, and daily work of each team; improving their operation and productivity through CRM administration. - Providing system administration support, especially related to user permissions, custom objects, and workflows. - Creating, managing, and optimizing complex workflow rules, validation rules, and approval processes. - Analyzing data to provide insights into the operation, effectiveness, and productivity of each team. - Working closely with other teams to capture and identify business requirements for CRM implementation. - Coordinating and supporting integrations with third-party apps, plugins, and tools. - Assisting in identifying and resolving data anomalies and errors; maintaining a high level of data integrity. - Creating and maintaining documentation on processes, policies, application configuration, and help-related materials. Qualifications and Skills required: - Bachelors Degree with a solid analytical and technical background. - 5+ years of CRM Administration experience, e.g., Salesforce, Microsoft Dynamics. - Proven ability to administer and configure CRM systems, including custom objects, flows, validation rules, and permissions. - Familiarity with automating business processes, report and dashboard creation, and data analysis. - Experience working directly with commercial, financial, and data teams. - Strong communication and collaboration skills. You will be responsible for: - Understanding the commercial operation, challenges, objectives, and daily work of each team; improving their operation and productivity through CRM administration. - Providing system administration support, especially related to user permissions, custom objects, and workflows. - Creating, managing, and optimizing complex workflow rules, validation rules, and approval processes. - Analyzing data to provide insights into the operation, effectiveness, and productivity of each team. - Working closely with other teams to capture and identify business requirements for CRM implementation. - Coordinating and supporting integrations with third-party apps, plugins, and tools. - Assisting in identifying and resolving data anomalies and errors; maintaining a high level of data integrity. - Creating and maintaining documentation on processes, policies, application configuration, and help-related materials. Qualifications and Skills required: - Bachelors Degree with a solid analytical and technical background. - 5+ years of CRM Administration experience, e.g., Salesforce, Microsoft Dynamics. - Proven ability to administer and configure CRM systems, including custom objects, flows, validation rules, and permissions. - Familiarity with automating business processes, report and dashboard creation, and data analysis. - Experience working directly with commercial, financial, and data teams. - Strong communication and collaboration skills.