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CRM - Head (Pharma) - 7+Years

1 years

1 - 3 Lacs

Erode

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

crm manufacturing strategy segmentation personalization strategies leadership retention marketing score management analysis service effectiveness analytics drive automation training

Work Mode

On-site

Job Type

Full Time

Job Description

We need a CRM - Head for our textile manufacturing company !!

Position: Site Engineer - Both Male/Female

Qualification: Any Degree

Experience: 1 - 5+ years

Salary: 15,000 - 30,000/- (Based on Experience)

Languages known: Tamil, English

Work Location: Chennai

Contact No: 7558116222

Job Description:

  • Develop and execute the CRM strategy aligned with the company’s business objectives.
  • Define customer segmentation and personalization strategies to enhance customer engagement.
  • Lead, mentor, and manage the CRM team across different regions and functions.
  • Work with senior leadership to integrate CRM goals into overall business plans.
  • Develop and oversee loyalty programs, reward schemes, and retention campaigns.
  • Create targeted marketing campaigns to re-engage inactive customers.
  • Monitor customer satisfaction scores (CSAT), Net Promoter Score (NPS), and churn rate.
  • Oversee the collection, management, and analysis of customer data.
  • Translate customer insights into actionable strategies for marketing, sales, and service teams.
  • Measure campaign effectiveness and ROI using CRM analytics tools.
  • Select, implement, and optimize CRM software.
  • Drive automation for lead nurturing, email marketing, and customer service processes.
  • Collaborate with sales, marketing, product, and customer service teams to improve the end-to-end customer experience.
  • Provide CRM training to relevant teams for better adoption and usage.

Job Type: Full-time

Work Location: In person

Speak with the employer
+91 9894422287

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